Refund policy

RETURN POLICY

Free returns on all U.S. orders. Upton gladly accepts returns of undamaged items within 30 days of the ship date.*

Returns can be requested in your CUSTOMER ACCOUNT PORTAL.

***We offer free returns on all eligible domestic orders, for which we will provide you a prepaid shipping label. All products must be shipped back in the same condition and packaging in which they were received. If items are missing original packaging, a 25% restocking fee will be deducted from the refund. If items are dirty, scratched, or damaged in any way, we will be unable to process the refund.***

We are a small business and in order to continue to offer free returns, we need to be able to resell these pieces.

*Select sale items + items in The Studio Shop collection cannot be returned.

 

International customers are responsible for all return shipping fees for orders outside the U.S. 

Exchanges: Unfortunately we don’t offer direct exchanges at this time. You are free to return your original item, and order the replacement item at any time.

 

Lost packages: If your order hasn’t arrived or your tracking status says “delivered” but you don’t have it, please email hello@whatsupton.com and we’ll get right back to you.